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Original Article

Mass Media as an Instrument of Conflict Management in the Sphere of Consumer Rights Protection

 Leila Mirzoyeva
,
Oxana Syurmen
,
Karlygash Toganbayeva

Keywords: Conflict management; consumer rights protection; media in Kazakhstan; journalist competence

Article no: 76

Pages 603-611

Doi: 10.15405/epsbs.2016.09.76

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